At The Loss Foundation we value those we support, our supporters, the professionals we train and those that interact with our organisation in any capacity. Your privacy matter to us and we treat any information you give to us with great care. We are committed to ensuring that any personal information you provide to us is protected using secure systems and processes.
We comply with the General Data Protection Regulations and other relevant legislation.
When you use our website, social media pages or provide personal information to us by other means, you consent to us collecting and using the information in the ways set out in this policy.
What information do we collect?
There are a variety of ways in which we may collect your personal information; for example, when you make an enquiry about our services, access our services, sign-up for a newsletter, request training, become a volunteer or member of staff, take part in our events, and/or when you make a donation.
Information we routinely collect may include details such as your name, email address, location, and details of your enquiry so that we can provide the service you require or signpost you accordingly.
In some circumstances, we may collect data which is considered to be more ‘sensitive data’ under the Data Protection Act, for example, ethnicity. We only hold this information for specific purposes such as getting a better idea of the population we serve, and we only hold information with your explicit consent.
How do we use the data we collect?
When collecting your personal information, we may ask for your consent to contact you in future. We use the personal information you give us, where relevant, for:
- Administrative purposes (e.g. getting a better idea of the population we serve);
- Providing you with information;
- Providing safe and accessible services;
- Processing and handling sales and purchases;
- Processing and handling donations;
- Targeting our marketing to better meet the needs and interests of our users;
- Providing news and updates about our services, upcoming events, resources, campaigns and appeals (where consent is given);
- For research purposes, e.g. exploring grief and bereavement experiences and outcomes post participating in our services (where consent is explicitly given).
Can I opt out?
Of course! If you wish to stop receiving communication from us, you can opt-out at any time by clicking on the ‘unsubscribe’ link in any email you receive from us. Or you can email us to let us know you would like us to stop sending you emails – you can reach us via the Contact page on our website.
How do we protect your information?
We have secure systems and processes in place to protect your information, and take the utmost care to ensure that the personal information you provide us is kept safe.
Information is only available to those who work within the organisation and have permission to view it. All members of The Loss Foundation are bound by confidentiality.
Please note we will never sell your information or share it with other organisations for marketing purposes.
We will only disclose your personal information to another party if required to by law. We will do our utmost to discuss our concern with you and explain the action we will take.
Any online credit card payments comply with industry security standards and payment pages are SSL encrypted.
Your GDPR Rights
Under the General Dara Protection Regulation (GDPR) you have rights over the personal information we hold about you. These rights are summarised as follows:
Right to access your personal information
You have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.
Right to restrict use of your personal information
You have a right to ask us to restrict the processing of some or all of your personal information in the following situations: if some information we hold on you isn’t right; we’re not lawfully allowed to use it; you need us to retain your information in order for you to establish, exercise or defend a legal claim; or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so.
Right to erasure of your personal information
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; you have the right for this to be done.
Right to object to the use of your personal information
Right to object to the use of your personal information
If we are processing your personal information based on our legitimate interests or for scientific/historical research or statistics, you have a right to object to our use of your information.
If we are processing your personal information for direct marketing purposes, and you wish to object, we will stop processing your information for these purposes as soon as reasonably possible.
We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published on the information commissioner’s website.