1. Introduction
Welcome to The Loss Foundation’s online shop. These terms and conditions govern your use of our website and the purchase of any products available through our online shop. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.
2. Intellectual Property
All intellectual property rights in our worksheets, including but not limited to copyrights, trademarks, and designs, are owned by The Loss Foundation. You may not reproduce, distribute, or use our worksheets for any commercial purpose without prior written consent from The Loss Foundation.
3. Affiliate Links
We use affiliate links to Amazon and Etsy on our website. When you make a purchase through these links, we may earn a commission. However, this does not affect the price you pay for the products.
4. Digital Products Only
Please note that we only sell digital products through our online shop. We do not ship any physical products. Upon purchase, you will receive a digital download link following the checkout page, in addition to via email.
5. Refunds
Refund Policy:
– Eligibility: Refunds are only available within 1 month of the purchase date.
– Request Process: To request a refund, please contact our customer support team at info@thelossfoundation.org and provide details of your purchase along with the reason for your refund request.
– Refund Method: Refunds will be issued using the same payment method used for the original purchase.
– Refund Processing Time: Please allow 30 days for the refund to be processed and reflected in your account.
By purchasing our digital worksheets, you agree to abide by the terms of this refund policy. We reserve the right to modify or update this policy at any time without prior notice.
6. Payment Processing
We use third-party payment processors, including WooPay, PayPal, and Amazon Pay, to process payments on our website. By making a purchase through our online shop, you agree to comply with the terms and conditions of these payment processors.
7. Pricing and Availability
All prices displayed on our website are in the user’s native currency. We reserve the right to change prices and product availability at any time without prior notice.
8. Shipping and Delivery
As we only offer digital products, there is no shipping or delivery involved. Upon purchase, you will receive a digital download link following the checkout page, in addition to via email.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
If you have any questions or concerns about these terms and conditions or our online shop, please contact us at info@thelossfoundation.org.
11. Charity Information
The Loss Foundation is a registered charity in England and Wales (charity number: 1147362). Our registered office is 6 Welbeck Villas, Highfield Road, London, N21 3HN, and our contact email is info@thelossfoundation.org.
By using our website and purchasing products from our online shop, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms and conditions may be updated or revised from time to time without prior notice, and it is your responsibility to review them periodically for any changes.